Frequently asked questions

A: Great question. While many in the market offer last-mile accounts and warehousing, we stand out with our professionalism and reliability:

1. We never use risky or compromised accounts. All accounts are legitimate.
2. Our main Ground and FedEx accounts are directly managed by us.
3. We focus on delivering system support, account resources, and optimized cost structures.
4. We have a dedicated team for issue resolution and after-sales service.
5. System-generated label issues are rare when accurate data is provided.

A: If your package arrives in a damaged condition, we recommend documenting the visible damages as thoroughly as possible upon receipt. Please contact our customer service immediately with the details of the damage. We will guide you through the necessary steps, which may include filing a claim with the respective carriers involved.

For lost packages, we take immediate action to trace and locate the shipment. Our team will work closely with the carriers to expedite the search process. If the package cannot be located, we will assist you in initiating the claims process.

A: Yes, we offer full API integration. API documentation and keys are available in the system. For channel codes, please contact our customer service team.

A: Delivery coverage varies by channel and service type. Below is a general guide:

• UPS: Supports shipments from CA, San Francisco, Seattle, Chicago, Dallas, Houston, NY, NJ, GA (e.g., 30518, 31322), etc.
• FedEx: Currently supports CA, NJ, and NY only.
• USPS: Available nationwide, but requires sender address pre-approval.

Note: Most services cover the 48 contiguous U.S. states only. We do not support military addresses, PO boxes (including APO/FPO/DPO), or island regions such as: PUERTO RICO (ZIP: 006–009), VIRGIN ISLANDS, HAWAII (966–969), GUAM, ALASKA (995–999).

There is a special UPS channel for islands, available only in Los Angeles.

Truck freight services are available nationwide for both pickup and delivery.

A: Our delivery network covers all 50 states in the continental United States, providing standard delivery and expedited service options.