Frequently asked questions

A: We offer a comprehensive range of logistics services including:

1. Last-mile delivery within the U.S. using local accounts (UPS/FedEx/USPS) and truck freight
2. Nationwide customs clearance
3. Air freight services in the U.S. (pickup and delivery)
4. Fulfillment and dropshipping
5. Global air freight booking from China

A:You need to provide following documents: ISF 10+2, Surety Bond, Tax ID for importer, B/L, Invoice, Packing List, AN, POA for of customs broker, Additional documents depends on the nature of shipping product

A: The system shows a pre-estimated charge, which includes shipping fees, surcharges, fuel fees, and commission. However, it does not include potential fee adjustments or penalties.

UPS/FedEx typically issues final invoices 1–2 weeks after delivery, and your actual charge will be based on that invoice.

• UPS: Final invoice based on order placement date
• FedEx: Final invoice based on pickup date

All charges are ultimately subject to the official carrier invoice.

A: Our system supports both metric (KG/CM) and imperial (LB/IN) units for order placement. Final billing by UPS/FedEx/USPS will follow imperial units (LB/IN).

A: You don’t need to select manually. Once you enter the package details and the shipping origin (e.g., Los Angeles, San Francisco, Chicago, East Coast), our system will automatically calculate and sort available options by cost and delivery time. You simply select the one that meets your needs.