UPS Services Enable Medical Device Company’s Nationwide Expansion

Client BackgroundA California-based medical device manufacturer faced regulatory challenges and high costs when shipping time-sensitive products across the U.S. Their inventory included devices with lithium batteries and equipment requiring signature confirmation upon delivery. The company needed a carrier partner that could ensure compliance with both transportation and healthcare regulations.

Challenges

1. Battery Regulations: Strict limitations on shipping lithium-ion batteries (up to 300Wh) under federal law.
2. Urgent Deliveries: Need for guaranteed next-day air service to hospitals and clinics.
3. Compliance: Ensuring all shipments met FDA and DOT requirements.

SolutionThe logistics provider customized a UPS-centric solution:

• Battery Shipments: Leveraged UPS’s specialized battery handling capabilities from Los Angeles and San Francisco, ensuring full regulatory compliance.
• Expedited Services: Implemented UPS Next Day Air for urgent orders, with signature confirmation on all deliveries to healthcare facilities.
• Documentation Support: Assisted the client in preparing necessary customs and regulatory paperwork for interstate and territorial shipments.

Results

• Risk Mitigation: Eliminated 100% of previous regulatory violations related to battery shipping.
• Operational Efficiency: Reduced order processing time by 50% through batch label printing and API integration.
• Market Expansion: Enabled entry into new territories like Hawaii and Guam, increasing market reach by 20%.